Background
This academic year has been a time for rebuilding in the CMM (Center for Multimedia) at James Madison University. In fulfillment of its mission, the CMM began many new programs and extended its existing programs so that it provides comprehensive development support to all faculty, regardless of their technology expertise. The CMM also now provides limited walk-in services to all students at JMU.
CMM Facilities
Equipment
Over the 1997-98 academic year, the CMM acquired computers for the Teaching Learning Technology Labs, a resource for both faculty and the Integrated Learning Resources division. The Teaching and Learning Technology Mac and PC Labs (TLT Labs) are computer-integrated classrooms and faculty development centers. They provide user-friendly access to computers and stable multimedia projection facilities. Because the computer workstations are mobile, the computers can be arranged to allow faculty to experiment with different teaching methods and styles. The addition of these Macintosh 6500s and Gateway P5-166s allowed the CMM to offer more faculty workshops and provide more services to faculty and students. This year, the staff experienced difficulties in the set-up and maintenance of the TLT Mac Labs. However, after the purchase of an upgraded networked installation tool, most of that lab’s problems were resolved.
During AY 97-98, most PC and Macintosh walk-in stations were upgraded, including upgrading appropriate software. The PC stations expanded by one system. Over the course of two semesters, use of PCs and Macs in the CMM was split. Fifty-two percent (52%) of CMM clients used the PC to develop projects. Forty-eight percent (48%) used Macs. Based on these preliminary figures, it seems that instructional use of Macs and PCs may be different from the installed base of computer platforms on campus.
A slide scanner, flatbed scanners, and a digital camera were purchased to support walk-in activities in the CMM. Scanning and imaging services far outpaced any other uses of walk-in services this academic year. To insure more stable availability of the walk-in stations, though, a backup system and backup disk space will be necessary in the future. Support situations continue as a number of software incompatibilities and specialized peripheral devices have caused entire computers to be unavailable at times. Most problems have to be resolved on a case-by-case basis, and staff is often unavailable to stabilize computers in the walk-in area of the CMM. In the next year, our graduate student will focus on maintaining the computing systems. However, this is a temporary solution.
In addition to desktop stations, the CMM acquired two NT servers. One server provides networked authentication and authorization services to faculty, protecting their use of copyrighted materials and their intellectual property on the Internet. The other NT server supports the development and continued support of CMM projects, including mGrant projects.
Of great importance was the network upgrade to the library building and the divisions that it houses. The new routers provide faster throughput to CMM servers for targeted projects, including on-line course offerings and networked databases. These new routers also provide its users with dedicated connections, making sure that on-line education offerings do not compete for bandwidth with other services, including networked database searches. The CMM continues to experience lag problems with networked services. The lag issues are probably not related to hardware, but software. The CMM is working with Network Services to address these problems.
CMM Spaces
Mobile furniture was purchased throughout the year, both for the new TLT Labs and for the walk-in service area. The mobile furniture helps the CMM to more adequately service our clients by offering more flexible use of the CMM space. The staff lunch area was renovated into the Mac TLT Lab. Building a permanent wall enclosed Derek Carbonneau’s office. Two part-time offices were built with systems furniture, in place of the former faculty development areas. CMM servers were relocated to a server room in the basement hallway.
Staffing
Director
Sharon P. Pitt
Full-time Staff
Craig Baugher
Jeff Butler
Derek Carbonneau
Linda Carrier
Patti Williams
Part-time Staff
Lori Dixon
David Kuykendall
Pam Lomasney
Faculty In-Residence
Jonathan Kuhn
Graduate Student
Andreas Knab
Nine (9) Undergraduate Students
Access
During the academic year, the CMM is open from 8:00 am to 9:00 p.m. Monday through Thursday, and 8:00 am to 4:00 p.m. on Friday. Students can use the CMM from 5:30 — 9:00 p.m. on Monday through Thursday. This access to students represents the only university-wide access of multimedia equipment to students at James Madison University. In order to use the CMM, students must be working on class or university projects.
The CMM has reduced hours during the summer months. This summer, the Center for Multimedia is servicing walk-in clients from 8:30 a.m. — 5:00 p.m., Monday through Thursday, and 8:30 a.m. through Noon on Fridays.
Usage statistics from the CMM vary widely from Fall to Spring semesters. Spring semester statistics will be more accurate than the earlier statistics, as our data gathering system was not completely functional until mid-Fall. In addition, the CMM student associates and secretary were not completely familiar with the process of registering CMM users. Next academic year should provide a more accurate count of uses. Total Uses of the CMM from September 1997 to May 1998 numbered 1,704. The CMM serviced not only clients in the academic division, but the entire university community. Of interest is the individual college uses of the Center for Multimedia. The College of Arts and Letters is by far the largest college user of the CMM. Sixty-three (63) percent of college uses of the Center for Multimedia were from the College of Arts and Letters. That college also represents 40% of the total uses.
Table of Total CMM Usage
|
F97 |
S98 |
Year | |
|
Academic Affairs |
52 |
76 |
128 |
|
Administration and Finance |
11 |
38 |
49 |
|
CISAT |
48 |
20 |
68 |
|
College of Arts and Letters |
268 |
392 |
660 |
|
College of Business |
8 |
52 |
60 |
|
College of Education and Psychology |
98 |
54 |
152 |
|
College of Science and Mathematics |
69 |
30 |
99 |
|
Intercollegiate Athletics |
0 |
4 |
4 |
|
Office of the President |
1 |
9 |
10 |
|
Student Affairs |
65 |
55 |
120 |
|
University Advancement |
3 |
31 |
34 |
|
108 |
213 |
321 |
|
|
731 |
974 |
1705 |
Comparison of the Percentage of Academic Faculty Vs. College Uses of the CMM
|
% of Academic Faculty at JMU |
% of College Uses of CMM | |
|
CISAT |
15% |
6% |
|
College of Arts and Letters |
41% |
63% |
|
College of Business |
13% |
6% |
|
College of Education and Psychology |
18% |
15% |
|
College of Science and Mathematics |
13% |
10% |
Foundation development is a priority of the Center for Multimedia. This is the area of CMM services that assists the JMU community in developing skills that range from understanding how a computer works, to creating presentations and websites. These uses include house calls, walk-in visits, formal and targeted technology workshops, uses of the Teaching Learning Technology labs, and participation of CMM staff in the teaching of university courses or university workshops. The following table outlines the number of uses of the CMM by university division for the AY 1997-98. This table indicates that the majority of uses of the CMM are in workshops and walk-in visits.
Breakdown of CMM Uses by Division for the Academic Year 1997-98
|
House Calls |
Walk-in Visits |
Workshops |
TLT Labs |
External Workshops |
|
|
Academic Affairs |
0 |
6 |
103 |
19 |
0 |
|
Administration and Finance |
3 |
16 |
30 |
0 |
0 |
|
CISAT |
0 |
29 |
39 |
0 |
0 |
|
Arts and Letters |
36 |
138 |
244 |
73 |
169 |
|
Business |
8 |
9 |
43 |
0 |
0 |
|
Education and Psychology |
4 |
45 |
75 |
28 |
0 |
|
Science and Mathematics |
6 |
31 |
49 |
13 |
0 |
|
Intercollegiate Athletics |
0 |
3 |
1 |
0 |
0 |
|
Office of the President |
0 |
0 |
10 |
0 |
0 |
|
Student Affairs |
0 |
28 |
49 |
18 |
25 |
|
University Advancement |
0 |
5 |
29 |
0 |
0 |
|
0 |
135 |
0 |
186 |
0 |
|
|
57 |
445 |
672 |
337 |
194 |
This year, the CMM focused on enhancing development opportunities for faculty. In the CMM, faculty can choose from many different methods of building personal technology skills, including short courses, track workshops, faculty exemplar presentations, and house calls. Short courses are traditional CMM workshops that develop or augment skills in practical technological applications. Track workshops allow faculty to develop a course project, using the software and techniques learned in hands-on portions of the tracks. Tracks are "cafeteria-style," allowing faculty to pick and choose portions that most effectively address in individual development needs. The What’s Up? series offers an opportunity for faculty to share and discuss their challenges, successes, and failures in the integration of technology in their teaching. House Calls meet faculty at their personal technology edge and help them grow beyond it.
In the next academic year, the CMM will focus on expanding its faculty development efforts by providing targeted workshop opportunities for individual departments and faculty. The CMM is currently working with the Department of English to provide targeted, curriculum-focused technology workshops. This workshop series may provide a model for future interactions with other university departments and colleges. In addition, the CMM will continue to participate in the teaching of technology applications within university courses.
CMM Faculty Development: Total House Calls Visits and Workshop Attendance
|
F97 |
S98 |
Year | |
|
Academic Affairs |
33 |
70 |
103 |
|
Administration and Finance |
6 |
27 |
33 |
|
CISAT |
21 |
18 |
39 |
|
College of Arts and Letters |
145 |
304 |
449 |
|
College of Business |
6 |
45 |
51 |
|
College of Education and Psychology |
61 |
18 |
79 |
|
College of Science and Mathematics |
42 |
13 |
55 |
|
Intercollegiate Athletics |
0 |
1 |
1 |
|
Office of the President |
1 |
9 |
10 |
|
Student Affairs |
38 |
36 |
74 |
|
University Advancement |
3 |
26 |
29 |
|
0 |
0 |
0 |
|
|
356 |
567 |
923 |
CMM Faculty Development: Percentage of House Call Visits and Workshop Attendance by College
|
CISAT |
6% |
|
College of Arts and Letters |
67% |
|
College of Business |
7% |
|
College of Education and Psychology |
12% |
|
College of Science and Mathematics |
8% |
Individual House Call sessions numbered 57. Of special note is the number of sessions dedicated to the development of web technologies. More than half of our house call visits focused on helping faculty to develop of web materials and/or understand web technologies. In contrast, walk-in visits were focused on developing presentation. The CMM will continue to track this trend, to more effectively service faculty needs in both technology areas.
From September 1997 through May of 1998, the Center for Multimedia offered 148 workshops and demonstration sessions. The attendance of these sessions numbered 672. If you are interested in reviewing a table of these sessions, the number of sessions attended, and the number of session offered. A copy of these workshops is available from Linda Carrier (x7061, carrielm@jmu.edu).
In addition to providing foundation faculty development support, the CMM provides focused support for instructional projects. This year, CMM staff is concentrating on developing faculty projects through the competitive mGrants program.
The CMM is committed to developing innovative production partnerships. While the CMM has traditionally worked with other university units in the development of multimedia and web projects, the CMM is expanding production opportunities to include corporate teaming. These projects should bring additional funding to the CMM, building expertise in students and staff, in addition to providing students with needed internship possibilities. Monies generated from these projects will go into purchasing appropriate hardware and software for further instructional technology development at JMU, in addition to providing professional development opportunities for CMM staff.
The mGrants program is an instructional technology grant program. mGrants encourage faculty to develop and implement creative methods of enhancing the quality of instruction at James Madison University. This program provides faculty with support services and funding to design and develop course materials, experiment with new teaching models and promote active student learning. Reports on the mGrant projects will be available the semester following the completion of the projects. At the end of 1997, two CMM Fellowships, four Learning Enhancement, and one Small Grant were awarded to faculty at James Madison University. They are:
Dr. Dan C. Halling
Ms. Christina Updike
Dr. Kay Arthur
Dr. Martha Caldwell
Dr. Mark Facknitz
Dr. Bruce Johnson
Dr. Maurie McInnis
Project: Searchable Image Database
Department: Art and Art History
mGrant Award: CMM Fellowship, approximately $10,000
Completion: December, 1998
Dr. Steve J. Baedke
Dr. Lynn S. Fichter
Project: Heuristic Scientific Reasoning Engine
Department: Geology and Environmental Studies
mGrant Award: Learning Enhancement Grant, approximately $5,500
Completion: December, 1998
Dr. Devin Bent
Project: Online Course of the American Political System
Department: Political Science
mGrant Award: Learning Enhancement Grant, approximately $5,500
Completion: May, 1999
Dr. Charles H. Blake
Dr. Valerie A. Sulfaro
Project: Online Methodology Workshop
Department: Political Science
mGrant Award: Learning Enhancement Grant, approximately $6,000
Completion: December 1998
Dr. David R. Fordham
Project: Computer-based Accounting Assignments
Department: Accounting
mGrant Award: Learning Enhancement Grant, approximately $5,500
Completion: December, 1998
Dr. Anne S. Gabbard-Alley
Project: 37 Astound lectures
Department: SMAD
mGrant Award:
Small Grant, approximately $50
In addition to mGrants, the CMM takes on university projects, instructional technology projects, and corporate projects. In this academic year, those projects included:
General Education Website. Developed by Lori Dixon and Jennie Jacovitch (CMM student associate), the new General Education website has been moved to the university CWIS. The searchable database for the site remains on the CMM NT server. Chad Reynolds (CMM student associate) developed the searchable portion of the website. General Education Council has expressed a desire to target the website to different audiences. These changes will occur in the coming academic year.
Teaching Methodologies project, in association with Dr. Teresa Harris and Rich Ingram, Computing Coordinator, College of Arts and Letters. Video on different secondary school teaching methods will be converted for use on CD-ROM.
JMU Orientation Video. Jeff Butler will complete the new orientation video in mid-June. Jeff and Heather Kuttler (CMM student associate) interviewed new people and videotaped new footage. The new video will be used in this year’s orientation, focusing on new orientation themes, provided by Lee Ward.
USI Corporation video. Jeff Butler is completing work on a marketing video for USI Corporation, solidifying a working relationship between JMU and USI, at the request of Dr. John Noftsinger in Economic Development and President Carrier. WMRA has assisted in the development of the marketing video. Because of the nature of video work taking place in the CMM, the CMM will purchase a major upgrade to the Media 100 system after July 1. Jeff and Sharon anticipate presenting the video to USI employees in late May.
Math Placement Exam. Jonathan Kuhn is almost finished with the on-line Math Placement Exam project. The CMM will need to purchase additional backups for this server after July 1, in order to prepare for the large amount of database information we anticipate receiving from the potential 3,000 students taking the exam. An adaptive version of the exam, developed in conjunction with the Office of Assessment and Research Studies, may be a future offering of this on-line project.
JMU Special Collections Website: Chris Bolgiano, in Special Collections of the library, is working on a CD archive of pre-1985 James Madison University-related photographs collected and donated to Special Collections. The collection will first be made available on a Special Collections website for preview and later on CD-ROM for checkout at Carrier Library. A long term goal for the project is to make it interactive such that those browsing the images can provide an oral history about campus activities and alumni
Foreign Languages and Literatures Website: In association with the CMM, the Department of Foreign Languages and Literatures has developed a World Wide Web home page dedicated to foreign language studies at James Madison University. The home page provides prospective students with information about foreign language curriculum, opportunities for study abroad, and extracurricular activities. Faculty and students have access to class home pages, on-line dictionaries, language-learning resources, and links to WWW sites that are relevant to studies in foreign language and literatures. Faculty contributions, including original information and language expertise, facilitated the development of this site. The Instituto Cerbantes, Madrid has selected the Spanish website, to be included amidst the sites of its monumental Centro Virtual Cervantes.
The Anterior Cruciate Ligament: Kristinn Heinrichs, Director of Clinical Education in the Curriculum in Athletic Training, Department of Health Sciences, has produced a CD-ROM to describe the anatomy, injury mechanism, diagnosis of ACL injuries, arthroscopic reconstruction procedure, and rehabilitation of anterior cruciate ligament injuries. This interactive program will be used as an adjunct teaching tool in classes dealing with sports injuries, their evaluation, rehabilitation, and reconditioning for optimal performance. The CD was the basis for a class offered in Florence in Spring, 1998.
The CMM home page located at http://www.cmm.jmu.edu has undergone many changes over the past year and is being redesigned this summer. The CMM website will return to the JMU CWIS. The new web address is http://www.jmu.edu/cmm. The page is currently linked to the James Madison University home page. Of special interest is the Electronic Teaching Resources section for faculty. Topics include:
The Center is having difficulty keeping up with the current demand for walk-in services, mostly because there is no staff dedicated to maintaining our walk-in computers. Clients consistently face computers with inoperable or significant downtimes. Because of the high number of mGrant and special projects in the CMM, many walk-in systems are used for project development. Walk-in clients and project clients often conflict in terms of priority usage of the CMM, due to "down" systems. In the long term, the CMM needs a position dedicated to keeping our computer systems stable for our walk-in clientele, and our project work. We are resolving this issue in the immediate future through a graduate student position, however, this is a temporary solution. A part-time position might resolve this issue in the long term.
If you have any further questions, please contact pittsp@jmu.edu